We didn’t just manage social comments, we brought community conversations into the same view. With this update, Comment Management now supports Communities, allowing you to view and reply to community comments directly from Social Planner.
No more switching tabs. No more missed conversations. Just one unified inbox for all engagement.
What’s new
Reply to Community Comments
You can now respond to community post comments directly inside Social Planner.
Manage conversations without navigating to the native community platform.
Profile Mentions Support
Mention community members in replies just like the native platform.
This keeps interactions natural and contextual.
Real-Time Sync with Native Platform
Edits made on the native platform automatically reflect in Social Planner
Always stay updated with the latest conversation context
Handle community comments alongside:
Facebook
Instagram
LinkedIn
Tiktok
All engagement workflows are now centralized in one place.
How to use this feature
Go to Marketing → Social Planner → Comment Management
Open the Comments tab
View and reply to comments directly
Why it matters
Respond faster to community conversations
Reduce context switching between tools
Maintain consistent communication across platforms
Improve member engagement and experience
Notes
Attachments are not supported in replies
Course mentions and event mentions are not supported currently
Comment editing is not available from Social Planner
Edits made on the native platform will reflect in Social Planner
Maximum comment length: 8000 characters
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